Returns
What’s your return policy?
We have a no quibble return policy - which does exactly what the label says. You
want to return something, for any reason at all, and we won’t quibble, argue
or even bat an eyelid. You have up to three-months to make your mind up about any
order. As long as we receive the returned item within three-months of the receipt
of your order, we’ll exchange or refund it, no questions asked.
Please note, sale items work slightly differently. These have a seven-day return
policy to enable us to process the return and put it back into the sale section
before the sale ends.
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What happens if I don't like the items or they do not fit?
No problem. Just send the item back to us and, depending on your preferences and
stock levels, we’ll either exchange it or give you a full refund. Please fill
in and enclose the form attached to your delivery note.
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I am going away for a month. Can I return the item when I get back?
There is no need to worry as you have a maximum of three months to return the goods
(although this is reduced to 7 days on sale goods so we can get them back into stock
before the sale ends).
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Why don't you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer this absorb the costs in other
areas – for example putting up the price of their products. We don’t
want to do that, so decided to keep things as transparent as possible by letting
you know from the offset that it’s our policy to charge for returns. We do
sometimes offer free returns during special promotions
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How long does it take to process my returns?
We try to process returns as quickly as possible, but, as stated in the catalogue,
it can take up to twenty-one days when we’re very busy. Over the last season
we have brought down the average time it takes to process a return. We will continue
to try and reduce it this season.
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Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
Boden
Boden Central
Meridian West
Meridian Business Park
Leicester
LE19 1PX
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